Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Shipping is Free for orders over $50! Within Phnom Penh City
Shipping is Free for Orders over $75! For other city & provinces of Cambodia
For all other orders you pay $2 flat rates.
True Same-Day Shipping.

As stated above, we’re incredibly efficient and moving packages out of our shop quickly. 98% of all orders placed before 4:30pm are shipped the same day! None of our competitors have the efficiency to move packages this fast. 

To check the status of your order log into your Account. Once logged in, you can view the status of any previous order. We ship orders very fast, most orders are received, processed and shipped in only a few hours.

Once we have packed your order and dispatch them with our shipping partner or delivery guy we’ll mark your order as completed.
You’ll received confirmation email and a phone call from our delivery guy before making delivery.

All Sales Total are Final and Included Sales & Import Taxes.
Your total amount is your final cost.

We shipped 25 provinces & city wide within Cambodia

If you need to swap an item

Returns and Exchanges

Our unbeatable customer service are here to help you resolved all your problems with your order.
If you’re not satisfied with your your order please see options below.

We’re sorry about that. Sometimes we received lot’s of order and we might send you the wrong one.
Al thought this case is extremely rare. Just do not open the items that you received.
We will replace them for you with no delivery or extra cost.

We import directly from United States of America, It’s along way from our manufacturer or distributors warehouse to Cambodia.
It’s not common but sometimes due to shipping handling we received dent container with no damage to inside content.
This is normal, but if you received order with damaged inside content such as spilling powder or opened container we’re happy to exchange you with no extra or shipping cost.

You can reach our customer service by Phone Call
Email or through our official social media account.

For quickest way:
We would encourage you to call us for immediate problem solving.

Through Phone call, email or our official social media account.
Feel free to come directly to our shop.

No Worry !
Our delivery guy will contact you to confirm your address before making delivery.

Sure through my account page.
You can cancel your order if it has not been shipped.
You can contact us to cancel if it’s been shipped.
If you would like to make change to your order you can delete your order and place a new one.

We used to accept pre order item but due to shipping & importing agents those orders are usually late. That affect our company and customer service image.
Nowaday we don’t accept pre-order anymore. 
Please browse our available stock.

Free Nationwide shipping

On all orders above $75

Easy returns

Best Customer Service in Town

Unrivaled Quality

Top Brands from USA

100% Secure & Easy Payment

Cash / ABA Bank / Wing

© MASSKH 2020